Shipping policy

Shipping Policy

At XAUJA, we are committed to delivering an exceptional shopping experience from the moment you place your order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping

Shipping charges are calculated at checkout based on your order and delivery destination.

Estimated delivery times are provided by the shipping carrier and may vary due to factors beyond our control, including weather, holidays, carrier delays, or high shipping volumes.

Shipment Updates

Once your order has been shipped, shipment updates will be provided when available.

Lost or Delayed Shipments

If your order is delayed or you believe your package has been lost, please contact us as soon as possible. We will gladly assist in working with the shipping carrier to help resolve the issue.

Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

Shipping Address Accuracy

Please ensure your shipping address is accurate before completing your purchase.

XAUJA is not responsible for delays, returned shipments, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Authenticity Guarantee

Every fragrance sold by XAUJA is 100% authentic and sourced from trusted wholesale partners and authorized distribution channels.